Terms of Service
Privacy Policy
Cookies Policy
Acceptable Use Policy
Terms of Service
Last Updated: 01/06/2023

1. General terms

  1. Your use of the Vidorium Services is governed by these Terms of Service (the "Terms"). "Vidorium" means DTEL LABS Ltd. reachable by email at hello@vidorium.org and its subsidiaries or affiliates involved in providing the Vidorium Services. The “Vidorium Services” means the cloud-hosted WebRTC and other infrastructure-related tools and services Vidorium makes available through the website found at https://
    video.vidorium.org    , and any other software or services offered by Vidorium in connection with any of those.
  2. In order to use the Vidorium Services, you must first agree to the Terms. You can agree to the Terms by clicking on the "I Agree" button or other button or mechanism designed to acknowledge agreement to the terms of an electronic copy of these Terms, by downloading or installing the Vidorium Services software, or by actually using the Vidorium Services. You understand and agree that Vidorium will treat your use of the Vidorium Services as acceptance of the Terms from that point onwards.
  3. You may not use the Vidorium Services if you are a person barred from receiving the Vidorium Services under the laws of the United States or other countries, including the country in which you are resident or from which you use the Vidorium Services.
  4. You agree that purchases of Vidorium Services are not contingent on the delivery of any future functionality or features or dependent on any oral or written public comments made by Vidorium or any of its affiliates regarding future functionality or features.

2. Use of the vidorium services

  1. You must provide accurate and complete registration information when you register to use the Vidorium Services. You are responsible for the security of passwords and for any use of your account.
  2. Your use of the Vidorium Services must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software.
  3. You agree not to (a) access (or attempt to access) the administrative interface of the Vidorium Services (the “Vidorium Cloud Portal”) by any means other than through the interface that is provided by Vidorium in connection with the Vidorium Services, unless you have been specifically allowed to do so in a separate agreement with Vidorium, or (b) engage in any activity that interferes with or disrupts the Vidorium Services (or the servers and networks which are connected to the Vidorium Services).
  4. Your account’s service capacity (its “Service Capacity”) has “hard” and “soft” usage limits, as set forth on the Vidorium Cloud Portal and further explained by the Vidorium Acceptable Use Policy (the “Acceptable Use Policy”). The Vidorium Services do not permit you to exceed the hard usage limits. Vidorium reserves the right to enforce soft usage limits in its sole discretion. Repeated exceeding of the hard or soft usage limits may lead to termination of your account.

3. Services policies and privacy

  1. You agree to comply with the Vidorium Acceptable Use Policy which is incorporated herein by this reference and which may be updated from time to time.
  2. The Vidorium Services shall be subject to the privacy policy. You agree to the use of your data in accordance with such privacy policy.
  3. Vidorium shall use commercially reasonable efforts to make the Vidorium Services available 24 hours a day, 7 days a week, except for planned downtime (of which you are given notice), or any unavailability caused by circumstances beyond Vidorium’s reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Vidorium employees), public health crises (including quarantine or other employee restrictions), Internet service provider failures or delays, or denial of service attacks.

4. Payment of fees

  1. You will pay Vidorium the then applicable fees for the Vidorium Services and implementation services as detailed in the Vidorium Cloud Portal in accordance with the terms therein (the “Fees”), charged automatically to your credit card on file monthly (in advance for the basic monthly Fees and in arrears for any monthly overage-related Fees), unless agreed otherwise by the parties in writing. If your use of the Services exceeds the Service Capacity set forth in the Vidorium Cloud Portal or otherwise requires the payment of additional fees (pursuant to these Terms), you will be billed for such usage and you agree to pay the additional fees in the manner provided herein. Vidorium reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Term (as defined in Section 9.2 below), upon thirty (30) days prior notice to you (which may be sent by email). If you believe that Vidorium has billed you incorrectly, you must contact Vidorium no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to Vidorium’s customer support department.
  2. Vidorium may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Vidorium thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to a finance charge of 1% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of your account. You are responsible for all taxes associated with Vidorium Services other than taxes based on Vidorium’s net income.
  3. If any charge owed by you is 30 days or more overdue, Vidorium may, without limiting its other rights and remedies, suspend your access to Vidorium Services until such amounts are paid in full, provided we have given you 10 or more days' prior notice that your account is overdue.
  4. Unless otherwise stated, Vidorium’s fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales and use, or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with your purchases hereunder. If Vidorium has the legal obligation to pay or collect Taxes for which you are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by you, unless you provide Vidorium with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Vidorium is solely responsible for taxes assessable against it based on its income, property and employees.
  5. You may not develop Cloud Applications (as defined in Section 5.1 below) to simulate, access, or otherwise circumvent, the Vidorium Services to avoid incurring fees associated with exceeding the usage limits outlined in the applicable Vidorium Services tier or pricing tier set forth in the Vidorium Cloud Portal.

5. Content and cloud applications

  1. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) to which you may have access to as part of, or through your use of, the Vidorium Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content". The term Content shall specifically exclude applications that you create using the Vidorium Services and any source code written by you to be used with the Vidorium Services (collectively, "Cloud Applications").
  2. You are solely responsible for (and Vidorium has no responsibility to you or to any third party for) the Cloud Applications or any Content that you create, transmit or display while using the Vidorium Services and for the consequences of your actions (including any loss or damage which Vidorium may suffer) by doing so.
  3. You agree that Vidorium has no responsibility or liability for the deletion or failure to store any Content and other communications maintained or transmitted through use of the Vidorium Services. You further acknowledge that you are solely responsible for securing and backing up your own Cloud Applications and any Content.

6. Proprietary rights

  1. You acknowledge and agree that Vidorium (or Vidorium's licensors) owns all legal right, title and interest in and to the Vidorium Services, including any intellectual property rights which subsist in the Vidorium Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
  2. Except as provided in Section 8, Vidorium acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content or Cloud Applications that you create, submit, post, transmit or display on, or through, the Vidorium Services, including any intellectual property rights which subsist in that Content and the Cloud Application (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Vidorium, you are responsible for protecting and enforcing those rights and that Vidorium has no obligation to do so on your behalf.

7. License from vidorium and restrictions

  1. Vidorium hereby grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to access and use the Vidorium Services and to use the software provided to you by Vidorium as part of the Vidorium Services. This license is for the sole purpose of enabling you to use the Vidorium Services as provided by Vidorium, solely in order to create Cloud Applications and for no other purpose, in the manner permitted by the Terms.
  2. You may not (and may not permit anyone else to): (a) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Vidorium Services or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically granted permission to do so by Vidorium, in writing (e.g., through an open source software license); or (b) attempt to disable or circumvent any security mechanisms used by the Vidorium Services.
  3. Open source software licenses for components of the Vidorium Services released under an open source license constitute separate written agreements. To the limited extent that the open source software licenses expressly supersede these Terms, the open source licenses govern your agreement with Vidorium for the use of the components of the Vidorium Services released under an open source license.
  4. Vidorium hereby grants you a limited, non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to display the Vidorium trademarks and/or logos (“Marks”) for the sole purpose of promoting or advertising that you use the Vidorium Services and solely in accordance with Vidorium’s then current trademark usage guidelines, as and if made available to you by Vidorium. You agree that all goodwill generated through your use of the Vidorium Marks shall inure to the benefit of Vidorium.

8. License from you

  1. Vidorium claims no ownership or control over any Content or Cloud Application. You retain copyright and any other rights you already hold in the Content and/or Cloud Application, and you are responsible for protecting those rights, as appropriate. By (a) submitting, posting or displaying the Content on or through the Vidorium Services, or (b) creating a Cloud Application through use of the Vidorium Services, as applicable, you give Vidorium a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such Content or Cloud Application, respectively, for the sole purpose of enabling Vidorium to provide you with the Vidorium Services. Notwithstanding the foregoing and except as prohibited by applicable law, Vidorium may collect, extract, compile, store, synthesize, modify, analyze, and use all Telemetry Data (as defined below) in an anonymized, aggregated format rendered such that said Telemetry Data cannot be used to identify you or any other unique individual or entity (whether alone or in combination with any other information), and may also use such anonymized, aggregated Telemetry Data solely for the purposes of benchmarking (including the provision of benchmark reporting to its customers), data analysis and to improve Vidorium’s products, services, system, and algorithms. “Telemetry Data” means any non-personally identifiable data of yours collected by Vidorium or the Vidorium Services during the Term.
  2. By adding a collaborator to Cloud Application(s), you hereby grant to that user a non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to use, display, perform, reproduce, modify, publish, distribute, list information regarding, edit, translate and analyze such Cloud Application(s) and Content as permitted by the relevant Vidorium Services functionality or features for the sole purpose of collaborating on development of the Cloud Application(s).
  3. You may choose to, or we may invite you to, submit comments or ideas about the Vidorium Services, including without limitation about how to improve the Vidorium Services or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Vidorium under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.
  4. You agree that Vidorium, in its sole discretion, may use your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and website listings (including links to your website) for the purpose of advertising or publicizing your use of the Vidorium Services.

9. Modification and termination

  1. Vidorium is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Vidorium Services which Vidorium provides may change from time to time without prior notice to you, subject to the terms in Section 4.3. If we change the Vidorium Services such that there is a material reduction in their features and/or functionality, you may reject the changes by terminating your account. Changes to the form and nature of the Vidorium Services will be effective with respect to all versions of the Vidorium Services; examples of changes to the form and nature of the Vidorium Services include, without limitation, changes to fee and payment policies, security patches, added functionality, and other enhancements.
  2. These Terms will commence upon activation of your account for the Vidorium Services and continue on a month-to-month basis until termination of your account (the “Term”).
  3. You may terminate these Terms at any time by canceling your account on the Vidorium Services. You will not receive any refunds due to early account termination and you will remain responsible to pay for any Vidorium Services used through the point of termination.
  4. Vidorium reserves the right to terminate your access to the Vidorium Services upon prior written notice, for misuse or violations of these Terms, that have not been remedied within ten (10) days after written notice (email to suffice) of such misuse or violations. You agree that any termination of access to the Vidorium Services may be without prior notice if (a) Vidorium reasonably believes that the Vidorium Services are being used in violation of these Terms, (b) you do not cooperate with Vidorium’s reasonable investigation of any suspected violation of these Terms, (c) Vidorium is required by law or by a regulatory or government body to suspend your Vidorium Services; or (d) there is another event for which Vidorium reasonably believe that the suspension of the Vidorium Services is necessary to protect its network, systems, or its other customers. You agree that Vidorium will not be liable to you or any third party for any such termination.
  5. You are solely responsible for exporting your Content and Cloud Application(s) from the Vidorium Services prior to termination of your account for any reason, provided that if we terminate your account, we will provide you a reasonable opportunity to retrieve Content and Cloud Application(s).
  6. Upon any termination of the Vidorium Services or your account these Terms will also terminate, but Sections 6.1, 7.2, 9, 10, 11, 12, and 15 shall continue to be effective after these Terms are terminated.

10. Exclusion of warranties

  1. NOTHING IN THESE TERMS, INCLUDING SECTIONS 10 AND 11, SHALL EXCLUDE OR LIMIT VIDORIUM’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.
  2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT USE OF THE VIDORIUM SERVICES IS AT YOUR SOLE RISK AND THAT THE VIDORIUM SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
  3. VIDORIUM, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS MAKE NO EXPRESS WARRANTIES AND DISCLAIM ALL IMPLIED WARRANTIES REGARDING THE VIDORIUM SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, VIDORIUM, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE VIDORIUM SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE VIDORIUM SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE VIDORIUM SERVICES WILL BE ACCURATE.

11. Limitation of liability

  1. SUBJECT TO SECTION 10.1 ABOVE, (A) VIDORIUM’S TOTAL LIABILITY FOR DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE FEES PAID BY YOU UNDER THESE TERMS DURING THE 12-MONTH PERIOD BEFORE THE EVENT GIVING RISE TO LIABILITY; AND (B) YOU EXPRESSLY UNDERSTAND AND AGREE THAT VIDORIUM, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT FORESEEABLE. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
  2. THE LIMITATIONS ON VIDORIUM'S LIABILITY TO YOU IN SECTION 11.1 ABOVE SHALL APPLY WHETHER OR NOT VIDORIUM HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

12. Indemnification

  1. Vidorium agrees to indemnify you against any losses or damages finally awarded against you incurred in connection with a third-party claim alleging that your use of the Vidorium Services infringes or misappropriates any patent, copyright, or trade secret of such third party, provided that you (a) provide prompt written notice of such claim to Vidorium, (b) grant Vidorium the sole right to defend such claim, and (c) provide to Vidorium all reasonable assistance. In the event of a claim or threatened claim under this Section by a third party, Vidorium may, at its sole option, (i) revise the Services so that they are no longer infringing, (ii) obtain the right for you to continue using the Services, or (iii) terminate these Terms upon 10 days’ notice.
  2. You agree to hold harmless and indemnify Vidorium, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners, from and against any third-party claim arising from or in any way related to (a) your breach of the Terms, (b) your use of the Vidorium Services, (c) your violation of applicable laws, rules or regulations in connection with the Vidorium Services, or (d) your Content or your Cloud Application, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Vidorium will provide you with written notice of such claim, suit or action.

13. Other content or resources

  1. The Vidorium Services may include hyperlinks to other websites or content or resources or email content. Vidorium may have no control over any websites or resources which are provided by companies or persons other than Vidorium.
  2. You acknowledge and agree that Vidorium is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
  3. You acknowledge and agree that Vidorium is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.

14. Changes to the terms

  1. Vidorium may make changes to the Terms from time to time. If we change the Terms in any substantive way, you may reject the changes by terminating your account.
  2. You understand and agree that if you use the Vidorium Services after the date on which the Terms have changed, Vidorium will treat your use as acceptance of the updated Terms.

15. General legal terms

  1. These Terms constitute the whole legal agreement between you and Vidorium and govern your use of the Vidorium Services (but excluding any services which Vidorium may provide to you under a separate written agreement), and completely replace any prior agreements between you and Vidorium in relation to the Vidorium Services.
  2. There are no third-party beneficiaries to these Terms. The parties are independent contractors, and nothing in these Terms creates an agency, partnership or joint venture.
  3. If Vidorium provides you with a translation of the English language version of these Terms, the English language version of these Terms will control if there is any conflict.
  4. You agree that Vidorium may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Vidorium Services. By providing Vidorium your email address, you consent to our using the email address to send you any notices required by law in lieu of communication by postal mail.
  5. You agree that if Vidorium does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Vidorium has the benefit of under any applicable law), this will not be taken to be a formal waiver of Vidorium's rights and that those rights or remedies will still be available to Vidorium.
  6. The Terms, and your relationship with Vidorium under the Terms, shall be governed by the laws of Seychelles without regard to its conflict of laws provisions. You and Vidorium agree to submit to the exclusive jurisdiction of the courts located within Seychelles to resolve any legal matter arising from the Terms. Prior to litigation, however, each party agrees to participate in a half-day, non-binding mediation session conducted via videoconference (e.g., Zoom).
  7. Neither party may assign any of its rights or obligations under these Terms, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the entirety of its rights and obligations under these Terms, without consent of the other party, to its affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of your use of the Vidorium Services upon written notice to the assigning party.